Privacy Policy

1. Introduction

NBO Trading respects the privacy of visitors, buyers, suppliers, trade partners, and other users of www.nbo-trading.com. This policy describes the information we collect through the website, inquiry forms, email, WhatsApp, and related communication channels, and how we use that information for commercial review and trade-related follow-up.

2. Who We Are

NBO Trading is an international trader and broker of food and agricultural products. Our website presents our products, services, quality and compliance approach, logistics support, and commercial inquiry process.

NBO Trading is located at Building 58, Al Zahwa Compound, 5th Settlement, New Cairo, Egypt. You can contact us at info@nbo-trading.com.

3. Information We Collect

We may collect information that you provide directly, including your full name, company name, email address, phone number, country, product category, trade role, inquiry type, product specification and requirement, destination market, preferred Incoterms, target timeline, and any other details you choose to include in your inquiry.

We may also collect technical information related to website use, such as IP address, browser type, device information, pages visited, approximate location derived from technical data, and cookie or analytics data where such tools are enabled.

4. Information Submitted Through Inquiry Forms

When you submit a commercial inquiry, we use the details you provide to understand the product, specification, quantity, destination, timing, role, and commercial context of the request. This helps us review whether and how NBO Trading may respond, follow up, or coordinate a trade discussion.

5. How We Use Your Information

We use collected information to review commercial inquiries, respond to buyers, suppliers, and trade partners, prepare commercial follow-ups, coordinate trade discussions, improve website performance and security, maintain business records, and comply with legal, operational, or regulatory requirements.

6. Legal and Business Basis for Processing

We process information where it is necessary for legitimate business communication, commercial inquiry review, pre-contract discussions, contract performance, compliance with legal obligations, protection of website security, or other lawful business purposes. Where consent is required, we rely on the consent you provide when submitting information or using optional communication channels.

7. Cookies and Analytics

The website may use cookies or similar technologies for basic website functionality, security, performance monitoring, and analytics if enabled. Analytics tools may help us understand how visitors use the website so we can improve usability and performance. You may be able to control cookies through your browser settings.

8. Embedded Content and Third-Party Services

The website may include embedded or linked third-party services, including Google Maps, WhatsApp, email systems, social media platforms, website hosting services, and analytics tools if enabled. These services may process data according to their own privacy policies and technical practices when you interact with them.

9. Website Inquiry Form Handling

The website uses website inquiry forms to manage commercial inquiry submissions. Information entered into website inquiry forms may be transmitted by email, processed through WordPress or related hosting systems depending on configuration, and used by NBO Trading to review and respond to commercial inquiries. Access to form submissions should be limited to authorized personnel or service providers who need the information for website operation, inquiry handling, or technical support.

10. WhatsApp, Email, and Social Media Links

If you contact NBO Trading by WhatsApp, email, phone, LinkedIn, Facebook, Instagram, or another linked platform, the information you provide through that channel may be processed by both NBO Trading and the relevant platform or service provider. Please review the privacy settings and policies of those services before sharing information through them.

11. How We Share Information

NBO Trading does not sell personal data. We may share information when necessary with website hosting providers, email providers, WordPress or website service providers, buyers, suppliers, logistics partners, inspection partners, professional advisers, legal advisers, authorities, or other parties involved in handling a trade inquiry, supporting website operations, protecting our rights, or meeting legal obligations.

12. Data Retention

We retain inquiry and communication information for as long as reasonably necessary to review the inquiry, manage follow-up, maintain business records, support transaction history, resolve disputes, and comply with legal or operational requirements. Retention periods may vary depending on the nature of the inquiry and any resulting business relationship.

13. Data Security

We take reasonable administrative, technical, and organizational steps to protect information against unauthorized access, loss, misuse, or alteration. No website, email system, or internet transmission is completely secure, so visitors should avoid sending unnecessary sensitive information through open communication channels.

14. Your Rights

Depending on your location and applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or withdrawal of consent where processing is based on consent. To make a request, contact us at info@nbo-trading.com.

15. International Transfers

Because NBO Trading works with international trade inquiries, information may be processed or shared across borders where necessary for commercial review, communication with trade partners, logistics coordination, inspection support, hosting, email delivery, or other business operations. We aim to handle such information responsibly and in line with applicable requirements.

16. Children’s Privacy

This website is intended for business and commercial users. It is not directed to children, and we do not knowingly collect personal information from children through this website.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the website, business operations, legal requirements, or third-party services. The updated version will be posted on this page with a revised update date.

18. Contact Information

If you have questions about this Privacy Policy or how NBO Trading handles information, please contact us using the details below.